• Entering requests
• History in requests
• Recording of requests
• Catalog of requests
• Discussion with the customer
• Internal notes among solvers
• Regular requests
• Approval of requests

• Recording of companies
• Recording of contacts

• Recording of deals
• Recording of costs

• Recording and assigning of fulfillments
• Internal fulfillments

• Recording of tasks
• Assignment of tasks

• Recording of SLA (time terms)
• Recording of SLO (availability in %)

• Message sources: email, web form, API
• Manual processing
• Processing rules setting

• Custom calendar
• Scheduling of other operators
• Synchronization with external calendars (Exchange, Google) – connector additionally charged

• Recording of knowledge
• Recording of solutions
• Comments

• Display of announcements
• Editing of announcements

• Global settings
• Users and groups
• Approval rules

• Take your CDESK with you anytime and anywhere on your smartphone or tablet (iOS, Android).
• Offline mode (working in the application
  even without internet connection)
• Time limit of in-app data:
  open items – no limit
  completed items – last month

• For Windows systems.
• Offline mode (working in the application
  even without internet connection)

• With CDESK SILVER license,
  25% of purchased accounts
  can be logged in simultaneously.

• Projects / Project orders
• Project management and planning, Economic balance of projects, project records, Gantt
• Projects – subcontracts
• Monitoring of deliveries from external suppliers to the project

• Management of telephone calls, recordings, transcription, connection to other modules such as Requirements, Fulfillment, Directory…

• Property records and management, life cycle, requirements, receipt protocols, inventory orders, inventory approval, Mobile inventory app + RFID scanning
• Flexible and comprehensive database of any objects (operations, devices, persons, etc.), their relationships and links to other objects (deals, requests, fulfilments, etc.)
• For the purposes of CP and invoicing, an object (e.g. HW, SW, resources, products, machines, devices, vehicles…) to which services, specific parameters, terms, documentation refer is considered a record in the database
• For CP and invoicing purposes, the following are not considered entries in the database:
  • * records of items related to places and locations
  • * HW – CM IT monitoring records synchronized in an automated way

• Approval of Requests
• The price is a surcharge to your account CDESK BRONZE
• CDESK GOLD and SILVER have approval within the account

• Creating and editing offers of services, works, materials and transport
• License CDESK BRONZE has access to read-only offers.

• Creating and editing pricelists of services, works, materials and transport.
• License CDESK BRONZE does not have access to the pricelists.

• Creating invoices from deals, invoice management.
• Price is a surcharge to the accounts CDESK GOLD and SILVER.
• CDESK BRONZE account does not have access to this functionality (access only to final read-only invoices).

• Billing regular fixed fees with contracts.
• Recording of contracts and amendments directly in CDESK.
• Recording of sold and operated services.
• Application of quantity and fidelity discounts, payments in advance.
• Dealer invoicing with dealer invoice to the end customer.

• Evidence of stock cards
• Possibility to register micro-warehouses
• Stock movements
• Stock status monitoring and reporting
• Possible connection to ERP (price on request)

• Management of physical repairs of computer technology

• Recording of requests
• Approvals
• Balance tracking
• Substitutions

• Reservation of any object (cars, meeting rooms, equipment, etc.)

• CDESK cloud operation on your own https domain, custom login screen.
• Logo inside the portal, invoices and in email notifications is free of charge.

• SMS event notification with possibility to choose what events should be generated.

• Central storage of attachments
• Versioning

• Deployment support
• Implementation of functionality enhancement

• Synchronization of CDESK calendar with Exchange or Google calendar

• Implementation to already implemented economic systems ABRA, POHODA, KARAT, Navision.
• To other software Jira, SSCM, FinStat, Securiton PCO
• When implementing to other systems, the price is on request

• Physical server, virtual server over vmware, HyperV, KVM…

• care of CDESK on your own server,
• basic server status monitoring,
• database backup,
• performing updates of the operating system once every six months,
• updating the application according to the release of the version within 60 days of the release,
• support availability:

until 4 o’clock during working hours – 08:00 – 17:00

30 min of consultations per month

• care of CDESK on your own server,
• server status monitoring,
• database backup and supervision of the backup of the entire system,
• performing operating system updates once every 3 months,
• updating the application according to the release of the version within 30 days of the release,
• support availability:

within 2 hours of reporting during working hours – 08:00 – 17:00

within 6 hours from the time of registration – 5:00 p.m. – 10:00 p.m.,

on weekdays within 6 hours of reporting in the times – 08:00 – 22:00, any day, i.e. also weekends, holidays

1 hour of consultation per month

• care of CDESK on your own server,
• extended server status monitoring,
• database backup and supervision of the backup of the entire system,
• performing operating system updates once every 3 months, updating the application according to the release of the version within 20 days from the release,
• support within 1 hour of reporting 24/7

2 hours of consultation per month

3 hours per month – advice on normal use of the product after the implementation and training of employees

care of CDESK, CM test server, basic monitoring of server status, database backup, operating system updates, application update according to version release